ScarpaCRM^TM - Generally only large businesses can afford to use their own Customer Relationship Management software to track their leads, projects, accounts and contacts. Companies like Salesforce.com and Salesnet have brought CRM to mid-sized businesses. Scarpa brings the benefits of CRM to a Small Business. Use ScarpaCRM^TM as your sales management tool and increase your efficiency while decreasing your typical sales time.

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In General

ScarpaCRM enables organizations to efficiently organize, populate, and maintain information on all aspects of their customer relationships.

Features

Customer Relationship Management

• Account Creation and Management - unlimited amount of Contacts at an Account
• Activity History - Meetings, Calls, Tasks, Notes with optional file attachments, and Emails can be stored and tracked for Accounts, Contacts, Leads, Opportunities, and Requests.
• Tasks can be created and assigned, with optional reminders being emailed.

Sales Force Automation

• Summary view of upcoming Appointments, top Opportunities, open Cases, Leads, open Tasks, assigned Bugs, sales pipeline graph, monthly calendar, and a quick contact entry
• Sales Lead creation and tracking, and conversion of sales Leads into Opportunities.
• Graphical Dashboard display of Opportunities Pipeline, Lead Sources & Outcomes.
• Automated EMail campaign tracking and reporting.
• Document Management - keep updated, always accessible, versions of your sales and business documents online.

Customer Service Tracking

• A case management system that allows users to track customer problems and resolutions. Allows each problem to have a lifecycle of information to improve customer satisfaction.
• Each case links to the related Account, Contacts, Notes, associated files, plus Call and Meeting Activity History.

Corporate Calendar

• Calendar view (by Day, Week, Month, or Year) of all corporate Activities, with an associated Task List
• Shared calendar for viewing other user’s calendars for avoiding scheduling conflicts.